Connecting to www.directadmin.com|216.144.255.179|:443... failed: Connection timed out.


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Connecting to www.directadmin.com|216.144.255.179|:443... failed: Connection timed out.Last Modified: Sep 16, 2016, 1:03 pm
If, during the install of DA, you get the following error:

--2011-11-22 10:12:06--  (try:11)  https://www.directadmin.com/
Connecting to www.directadmin.com|216.144.255.179|:443... failed: Connection timed out.
Retrying.

it would mean that the connection to our server cannot be established.

1) If you've successfully downloaded the setup.sh from www.directadmin.com, then it would imply that our firewall is not blocking you, as if we block an IP, we block the IP on all ports.  To test this, try:

wget -O /dev/null http://www.directadmin.com/index.html
wget -O /dev/null https://www.directadmin.com/index.html

If both ports are blocked, try this test to other websites, eg:

wget -O /dev/null http://www.apple.com/index.html
wget -O /dev/null https://www.apple.com/index.html



2) If you cannot connect outbound to any server on port 443, then it's likely a firewall on your end.  Try:

/etc/init.d/iptables stop
/sbin/chkconfig iptables off



3) If apple.com works, but directadmin.com does not (with the above guide), then contact us to see if your IP is in our firewall.  It's also possible it's blocked at our datacenter, in which case you'd need to contact them to get it unblocked.  However, if it's blocked at our datacenter, then there would be a reason for that, so you'd need to convince them that whatever reason it was blocked in the first place, no longer applies. (you might just be part of an entire IP range block, so don't take it personally)


4) Sometimes a datacenter will block your outbound port 443.  We have a work-around to allow the getLicense to download the license using port 80.  To enable this mode, type:

echo 1 > /root/.insecure_download

and run the getLicense.sh script again.

5) Removed N/A.

6) The last possibility is that you're running on a LAN instead of the required external IP.  Use the LAN guide:
https://www.directadmin.com/lan.php


7) Other related guides:
http://help.directadmin.com/item.php?id=65
http://help.directadmin.com/item.php?id=241
 
Related Helpfiles
Updating DirectAdmin Manually
Updating your DirectAdmin License manually
Connecting to www.directadmin.com[216.144.255.179]:443... failed: Cannot assign requested address.

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