How to assign a User an 'owned' IP address

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How to assign a User an 'owned' IP addressLast Modified: Oct 8, 2014, 4:37 pm
If you're trying to setup a User with an SSL certifiate, you'll need to assign the User an owned IP address.   Use the following steps.

1) Ensure the Creator of the User has a free IP avaiable.  Go to:
Reseller Level -> IP Management

ensure you see an IP with status "free".  If you do, skip to step 3.

2) If you do not see a free IP in the list, you'll need to assign one ot the Reseller.
To do this, go to:
Admin Level -> IP Management

select an IP that is not assigned to any Reseller, then click the "Assign To" button, with the relevant Reseller selected.

3) At this step, we assume the the Reseller has a free IP available.  To assign that IP to the User to use, go to:
Reseller Level -> List Users -> username -> Modify User username

select the free IP and click "save".  The free IP will not have the word "Shared" beside it.

After this point, the IP will now be assigned to the User.
Note that it's normal that you'll see the apache page or the shared IP page in place of the domain for up to 4 hours.
This will be due to DNS propgation

If you only have 1 IP and wish to install the SSL certificate onto the server IP, use this guide:

Related Helpfiles
How to lower your TTL just before an IP change
Why do I need an owned IP for my own SSL certificate?
Why do I see the "Apache is functioning normally" page instead of my domain? (sometimes: "Hey it worked!")
How do I add an additional IP to a domain using the multi-IP system?

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