Disk Usage is showing 0.00 or is too low

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Disk Usage is showing 0.00 or is too low

Last Modified: Feb 16, 2015, 2:25 pm

*** Note: If you're running a VPS with a "simfs" file system, quotas usually cannot be enabled with normal means. Contact yoru VPS provider to enable quotas for you.

First type:

df -h

to see your partitions.
If you have a /home partition, then your quota_partition value will be /home.
If you have no /home partition, then your quota partition will likely be /.
In some cases, you might have a sybolic link: /home -> /usr/home, in which case your quota_partition will be /usr.
Set the partition value here, as needed:

DirectAdmin relies on the system quotas to return a value for how much space is being used. DirectAdmin will run

/usr/sbin/repquota /home

Where /home is the quota_partition value set in the /usr/local/directadmin/conf/directadmin.conf file (eg, /home, / or /usr). The command should output a large list of numbers, eg

[root@server]# /usr/sbin/repquota /home
*** Report for user quotas on device /dev/hda3
Block grace time: 7days; Inode grace time: 7days
Block limits File limits
User used soft hard grace used soft hard grace
----------------------------------------------------------------------
root -- 417796 0 0 7446 0 0
nobody -- 4 0 0 1 0 0
bin -- 56880 0 0 510 0 0
majordomo -- 8 0 0 2 0 0
diradmin -- 8 0 0 2 0 0
admin -- 200 0 0 44 0 0
user123 -- 100 0 0 22 0 0
user456 -- 100 0 0 22 0 0

If the "used" column is not showing anything, or users are not in the list, then you'll need to run the quotacheck program:

Redhat:

/sbin/quotaoff -a; /sbin/quotacheck -avugm; /sbin/quotaon -a;

FreeBSD:

/usr/sbin/quotaoff -a; /sbin/quotacheck -avug; /usr/sbin/quotaon -a;

If are getting errors and no output is displayed for the repquota command, you'll need to check your /etc/fstab file to make sure that it contains the rw,userquota,groupquota line beside the partition that is using the quotas.
***Important***: On Linux (Redhat/Debian), it's usrquota,grpquota, and on FreeBSD it's userquota,groupquota.

Sample /etc/fstab (do not make your's look identical if it's different, this is one example from a specific OS):

# Device Mountpoint FStype Options Dump Pass#
/dev/ad0s1a / ext3 rw,usrquota,grpquota 1 1
/dev/ad0s1e /tmp ext3 rw 2 2
proc /proc procfs rw 0 0

In this case, the quota_partition is /. The quota partition should be the partition that holds your users. Generally, this will be one of /home, / or /usr.

Once the repquota program is returning a normal value, then you can run the tally to get the correct usage to show up in DirectAdmin:

echo "action=tally&value=all" >> /usr/local/directadmin/data/task.queue

This task.queue command will get picked up by the dataskq binary. It calls the repquota command and dumps it into /home/tmp/quota-dump.
Check /var/log/directadmin/errortaskq.log for any errors with this.
Running the tally manually for a User can also help with debugging these issues.

Information for a Support Request

If you're completely confused and are going to be contacting some support department about the issue, run these commands and paste them the full output from them:

cat /etc/fstab
df -h
mount
/usr/local/directadmin/directadmin c | grep quota_partition
repquota `/usr/local/directadmin/directadmin c | grep quota_partition= | cut -d= -f2`
ls -lad /home/tmp
ls -la /home/tmp

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